Privacy Policy

1. Introduction

Trackliy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, applications, and services (collectively, the "Service"). By using Trackliy, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, password (encrypted), and profile picture when you register.
• Workspace Data: Workspace names, board configurations, tasks, comments, labels, and attachments you create within the Service.
• Communication Data: Messages, files, and media exchanged through our real-time chat feature.
• Call Data: Call metadata (duration, participants, timestamps). Call recordings are stored only when explicitly initiated by a participant.
• Usage Data: Log data, device information, IP addresses, browser type, and interaction patterns collected automatically.
• Cookies: We use cookies and similar tracking technologies for authentication, preferences, and analytics.

3. How We Use Your Information

• Provide, maintain, and improve the Trackliy platform
• Authenticate your identity and manage your account
• Enable real-time collaboration features (tasks, chat, calls)
• Send transactional emails (verification, password resets, notifications)
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: MongoDB Atlas (database), Resend (email), LiveKit (video/audio), and UploadThing (file storage).
• Workspace Members: Information you share within a workspace is visible to other members of that workspace.
• Legal Requirements: When required by law, legal process, or to protect rights and safety.

5. Data Security

We implement industry-standard security measures including encrypted passwords (bcrypt), JWT-based authentication with token rotation, login lockout after failed attempts, HTTPS encryption, and rate limiting. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can delete your account at any time, which will permanently remove your personal data. Some data may be retained in backups for a limited period for legal compliance.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Withdraw consent for data processing
• Lodge a complaint with a data protection authority

8. Children's Privacy

Trackliy is not intended for users under the age of 16. We do not knowingly collect information from children. If we discover that a child under 16 has provided us with personal data, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@trackliy.com.